Terms of Trade
- Booking accommodation
- Room rates
- Peak periods/major events
- Specials and packages
- Group bookings
- Child policy
- Portacots, highchairs and baby baths
- Reservations
- Check-in
- Check-out
- Early check-in/late check-out
- Payment
- Refunds
- Overdue accounts
- Amendments to bookings
- Cancellations
- No show - fail to arrive
- Early departure
- Internet usage and copyright
- Damages
- Room condition
- Smoking
- Visitors
- Pets
- Concerns or complaints
- Intellectual property rights
- Links and advertisements
- Force majeure
- Limitation of liability and disclaimer
- Waiver
- Your warranties
- Indemnity
- Privacy
- Governing law
- Changes
Booking accommodation
The booking of accommodation is a contract between our two parties.
The Ballina Motel agrees to provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked and services used unless it has been cancelled by them in accordance with the Ballina Motel's cancellation policies (see below).
Due to the size of the motel late cancellations or no shows significantly affect our business, so if your plans do change for some reasons, the Ballina Motel asks that you let us know as soon as possible. Failure to advise may incur a charge.
Room rates
All prices are quoted in New Zealand dollars on a per night basis and include Goods and Services Tax of 15%.
Room rates vary throughout the year from the low season prices in the middle of winter to the peak season prices in the middle of summer or for major event weekends. The Ballina Motel's secure internet reservation system displays our room rates and availability on any particular day.
The prices advertised on the Ballina Motel's secure internet reservation system are per room, for the number of people and the date(s) selected, unless otherwise specified (packages).
Peak periods/major events
In peak periods and for major events a minimum night stay and special cancellation conditions may apply.
Specials and packages
Packages and specials are subject to availability and cannot be used in conjunction with other special offers. Special conditions may apply.
Group bookings
Special conditions apply to group bookings. Please see cancellations below.
Child policy
Children 2 years of age and under are free of charge when accompanied by a paying adult and using a portacot, or sharing the same bed as adults.
In circumstances where additional beds or bedding are required or used, the extra person rate will apply.
Guests under the age of 18 must be accompanied by a guest of 18 years or over.
It is the parent's, guardian's or team management's responsibility to supervise the child or children at all times while staying at the Ballina Motel. The Ballina Motel asks that you consider and respect other guests and its neighbours by keeping noise levels to a minimum.
Portacots, high chairs and baby baths
Baby baths, Portacots and High Chairs are available free of charge.
Reservations
To make a reservation you must be 18 years of age or over.
In making a reservation the Ballina Motel requires the guests name, address, contact telephone (landline and mobile) numbers, and email address.
To confirm the reservation the Ballina Motel requires a valid credit card number and expiry date. The Ballina Motel reserves the right to charge a credit card at the time the booking is made or pre-authorise a credit card.
Reservations made where the customer does not have a credit card, will be required to pay the full value of the stay. These unconfirmed reservations will be held for an agreed period pending receipt of the payment, and will be confirmed once the payment has been received. Should payment not be received by the agreed time, the reservation will be cancelled.
Check-in
The Ballina Motel welcomes your arrival from 2.00pm or earlier by prior arrangement.
Upon arrival, each guest will be required to sign a Ballina Motel Guest Registration form confirming the details are correct and accepting the terms and conditions therein of his/her stay.
Reception hours are:
- Monday to Friday 7:00am to 9:00pm.
- Saturday and Sunday 8.00am to 8.00pm
If you are unable to check-in during Reception hours, please telephone Reception on (06) 845-0648 or 0508-22-55-42 to arrange a late check-in or key collection. Guests who do not contact us may be charged a late check-in fee of $50.00.
Check-out
Check-out is by 10.00am on the day of departure or later by prior arrangement.
Early check in/late check-out
Subject to availability on the day, the Ballina Motel will endeavour to accommodate both early check-in and late check-out requests wherever possible. Should you require an early check-in or late check-out please contact our Reception team to arrange. There may be a charge applied for a late check-out.
Payment
The Ballina Motel accepts Eft-Pos and all major credit cards: American Express, Diners, JCB, Union Pay, Mastercard, Visa, CRT, Farmlands and RD1.
On checking in our Reception staff will ask for credit card details. The Ballina Motel reserves the right to charge or pre-authorise a credit card at check-in.
If you intend to pay by cash, you will be asked for a bond to be paid on arrival, (refundable on departure).
All accommodation and any other charges not already paid for must be paid in full on the day of departure (if not already done so), unless prior arrangements have been made with the Ballina Motel's management. Overdue/recovery charges will apply if your account is not paid on time.
Refunds
Refunds will only be made to the credit card debited for the original transaction.
Overdue accounts
All accounts are payable on departure, unless prior arrangements have been made with the Ballina Motel's management. The Ballina Motel reserves the right to charge overdue/recovery fees on all accounts not paid by due date.
Amendments to bookings
All amendments to bookings must be made by the person who made the original reservation and be in writing. Changes may be emailed to info@ballinamotel.co.nz . The Ballina Motel will acknowledge receipt of the email and the changes requested.
Cancellations
All cancellations must be made by the person who made the original reservation and be in writing. Cancellations may be emailed to info@ballinamotel.co.nz . The Ballina Motel will acknowledge receipt of the email and the cancellation request.
Cancellation of individual bookings must be notified no later than 72 hours (3 days) prior to mid-day on the expected date of arrival.
All cancellations less than 72 hours (3 days) prior to mid-day on the expected date of arrival will be charged for the accommodation booked, unless the Ballina Motel is able to replace the booking.
In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.
Cancellation of Group bookings must be notified no later than 30 days prior to the expected date of arrival.
All cancellations less than 30 days prior to the expected date of arrival will be charged for the accommodation booked unless we are able to replace the booking.
Bookings made and cancelled will incur a $25.00 administration fee.
No show – fail to arrive
As the Ballina Motel has a contract with you and holds your booking in good faith pending your arrival, if you fail to arrive for your booking, you will be charged the full cost of the accommodation booked.
Early departure
Early departure than the reserved date may not result in a refund, unless the Ballina Motel is able to replace the booking.
In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.
Internet usage and copyright
The Ballina Motel provides free internet access (200mb) to enable its customers to access email accounts and to search for information via the internet.
Under New Zealand Copyright Law the rights holders (owners) of movies, TV shows, and music can now send fines of up to $15,000 to the Ballina Motel if their copyrights are infringed. To access the Ballina Motel's internet system a unique access code is provided to each person. If you infringe any rights holders copyright, and the Ballina Motel is fined, those fines will be passed onto you.
Damage
Damage to motel property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition will be charged to the registered guest at replacement cost or market rates, plus a charge for any resultant loss of income if applicable.
Room condition
If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of motel property (including Manchester), any unhygienic uncleanliness, soiling, excessive mess or odor in the kitchen, which causes excessive and unwarranted cleaning time by Ballina Motel staff, the Ballina Motel reserves the right to charge for the cost of extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition.
Smoking
The Ballina Motel is a smoke free complex. Smoking is not permitted/allowed in any of the Ballina Motel's rooms. Smoking facilities are provided outside each guest room. Please smoke away from open windows, doors and other guests.
If you do smoke inside our rooms, the Ballina Motel reserves the right to charge such costs and any resulting loss of income to the registered guest. "Resulting loss of income" could be the following guests refusing to stay in that booked room.
Visitors
Guests' visitors are welcome. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. The Ballina Motel asks that you consider and respect other guests and its neighbours by keeping noise levels to a minimum.
All visitors not booked into the motel are expected to leave the premises quietly before 10.00pm.
The Ballina Motel does not allow large, noisy gatherings or parties in its guest rooms. Excessive noise, disturbing other guests, may result in you being requested to vacate the Ballina Motel.
All deliberate or reckless acts that result in damage to the Ballina Motel property, that require specialist cleaning or repair will be charged to the registered guest.
Pets
With the exception of guide dogs, we do not allow pets in our guest rooms.
Concerns or complaints
Should you experience any difficulties with your accommodation, please contact either our Reception staff or the manager during your stay to register your concern. Every effort will be made to rectify the situation and make your stay as comfortable and enjoyable as possible.
Intellectual property rights
You may not store, transmit, reproduce, publish, upload, or distribute in any form any material from this website without the Ballina Motel's prior written permission, except that you may download one copy on a single computer for your personal non-business use. If you modify or use the materials for any purpose you will be in breach of the Ballina Motel's Intellectual Property Rights, which are protected by New Zealand and international law.
If you download software from this website (which includes files, images, data and code) the Ballina Motel retains complete ownership of that software. You must not redistribute, decompile, disassemble, reverse-engineer or deal with the software in anyway.
Links and advertisements
The Ballina Motel may provide links from this website to other websites for your convenience and assistance. You acknowledge and agree that the Ballina Motel is not responsible for any content, advertising products, services or other materials on, or available, from these websites or resources.
Any dealing you have with a third party provider is solely between you and that third party. Your dealings are with the third party provider directly and not with the Ballina Motel as agent for the third party provider. The Ballina Motel has taken reasonable care to ensure that third party providers are reputable, but the Ballina Motel is not liable for any direct or indirect loss or damage you or anybody else might suffer by dealing with a third party provider.
The Ballina Motel does not undertake that the site will be available, uninterrupted or error free.
Force majeure
The Ballina Motel will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any law of Government Restraint Order, Rule, Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the Ballina Motel.
Limitation of liability and disclaimer
The Ballina Motel shall not be held liable for any loss of any kind whatsoever by motel guests, arising from any breach of these terms and conditions by the Ballina Motel or from any negligence, misrepresentation or other act or omission on the part of the Ballina Motel.
The Ballina Motel has no liability under any circumstances, including but not limited to negligence, for any special or consequential damages arising out of use of, or inability to use, this or any connected site even if advised of the possibility of damage. The Ballina Motel's maximum liability to you for any damages, losses, costs and expenses under any cause of action is limited to the value of the Ballina Motel's charge for any service or product booked by you via this website.
The Ballina Motel and the person/guest making the reservation acknowledge and agree that the Consumer Guarantees Act 1993 has no application to this agreement between them.
Waiver
The waiver by the Ballina Motel of any breach of any one or more terms contained in these terms and conditions will not be construed to be a waiver of any succeeding breach of such terms or of any other terms.
Your warranties
You warrant that:
- You are responsible (financially and otherwise) for your use of this website.
- Information you supply, whether to the Ballina Motel or to a third party provider, is accurate and will not be deceptive or likely to deceive.
Indemnity
The person making the reservation will indemnify the Ballina Motel and its officers, employees and agents against all costs, claims, losses, liabilities, damages and expenses incurred as a result of any act, omission or breach of these terms by the person making the reservation, their officer, employee or agent or the guests booked.
Privacy
Any details that you provide to us from which we can identify you, are held and processed in accordance with our Privacy Policy.
Governing law
These Terms and Conditions are governed by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the New Zealand High Court.
Any term which is void or unenforceable shall be treated as severed from these Terms and Conditions, and shall not affect the enforceability of other terms and conditions. These Terms and Conditions constitute the whole agreement between you and the Ballina Motel and shall not be modified except by agreement in writing signed by the Ballina Motel.
If you are accessing the website from outside New Zealand, you must comply with all the laws of the country in which you are accessing the website from and with all New Zealand laws.
Changes
The Ballina Motel may change this website or any of these terms and conditions at any time.
The above terms and conditions as set out supercede all previous agreements, arrangements and contracts.
