Motel Policies
- Booking accommadation
- Room rates
- Peak periods/major events
- Specials and packages
- Group bookings
- Child policy
- Portacots, high chairs and baby baths
- Reservations
- Check-in
- Check-out
- Early check in/late check out
- Payment
- Refunds
- Overdue accounts
- Amendments to bookings
- Cancellations
- No show - fail to arrive
- Early departure
- Internet usage and copyright
- Damages
- Room condition
- Smoking
- Visitors
- Pets
- Concerns or complaints
Booking accommodation
The booking of accommodation is a contract between our two parties.
The Ballina Motel agrees to provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked and services used unless it has been cancelled by them in accordance with the Ballina Motel's cancellation policies (see below).
Due to the size of the motel late cancellations or no shows significantly affect our business, so if your plans do change for some reasons, the Ballina Motel asks that you let us know as soon as possible. Failure to advise may incur a charge.
Room rates
All prices are quoted in New Zealand dollars on a per night basis and include Goods and Services Tax of 15%.
Room rates vary throughout the year from the low season prices in the middle of winter to the peak season prices in the middle of summer or for major event weekends. The Ballina Motel's secure internet reservation system displays our room rates and availability on any particular day.
The prices advertised on the Ballina Motel's secure internet reservation system are per room, for the number of people and the date(s) selected, unless otherwise specified (packages).
Peak periods/major events
In peak periods and for major events a minimum night stay and special cancellation conditions may apply.
Specials and packages
Packages and specials are subject to availability and cannot be used in conjunction with other special offers. Special conditions may apply.
Group bookings
Special conditions apply to group bookings. Please see cancellations below.
Child policy
Children 2 years of age and under are free of charge when accompanied by a paying adult and using a portacot, or sharing the same bed as adults.
In circumstances where additional beds or bedding are required or used, the extra person rate will apply.
Guests under the age of 18 must be accompanied by a guest of 18 years or over.
It is the parent's, guardian's or team management's responsibility to supervise the child or children at all times while staying at the Ballina Motel. The Ballina Motel asks that you consider and respect other guests and its neighbours by keeping noise levels to a minimum.
Portacots, High Chairs and Baby Baths
Baby baths, Portacots and High Chairs are available free of charge.
Reservations
To make a reservation you must be 18 years of age or over.
In making a reservation the Ballina Motel requires the guests name, address, contact telephone (landline and mobile) numbers, and email address.
To confirm the reservation the Ballina Motel requires a valid credit card number and expiry date. The Ballina Motel reserves the right to charge a credit card at the time the booking is made or pre-authorise a credit card.
Reservations made where the customer does not have a credit card, will be required to pay the full value of the stay. These unconfirmed reservations will be held for an agreed period pending receipt of the payment, and will be confirmed once the payment has been received. Should payment not be received by the agreed time, the reservation will be cancelled.
Check-in
The Ballina Motel welcomes your arrival from 2.00pm or earlier by prior arrangement.
Upon arrival, each guest will be required to sign a Ballina Motel Guest Registration form confirming the details are correct and accepting the terms and conditions therein of his/her stay.
Reception hours are:
- Monday to Friday 7:00am to 9:00pm.
- Saturday and Sunday 8.00am to 8.00pm.
If you are unable to check-in during Reception hours, please telephone Reception on (06) 845-0648 or 0508-22-55-42 to arrange a late check-in or key collection. Guests who do not contact us may be charged a late check-in fee of $50.00.
Check-out
Check-out is by 10.00am on the day of departure or later by prior arrangement.
Early check in/late check-out
Subject to availability on the day, the Ballina Motel will endeavour to accommodate both early check-in and late check-out requests wherever possible. Should you require an early check-in or late check-out please contact our Reception team to arrange. There may be a charge applied for a late check-out.
Payment
The Ballina Motel accepts Eft-Pos and all major credit cards: American Express, Diners, JCB, Union Pay, Mastercard, Visa, CRT, Farmlands and RD1.
On checking in our Reception staff will ask for credit card details. The Ballina Motel reserves the right to charge or pre-authorise a credit card at check-in.
If you intend to pay by cash, you will be asked for a bond to be paid on arrival, (refundable on departure).
All accommodation and any other charges not already paid for must be paid in full on the day of departure (if not already done so), unless prior arrangements have been made with the Ballina Motel's management. Overdue/recovery charges will apply if your account is not paid on time.
Refunds
Refunds will only be made to the credit card debited for the original transaction.
Overdue accounts
All accounts are payable on departure, unless prior arrangements have been made with the Ballina Motel's management. The Ballina Motel reserves the right to charge overdue/recovery fees on all accounts not paid by due date.
Amendments to bookings
All amendments to bookings must be made by the person who made the original reservation and be in writing. Changes may be emailed to info@ballinamotel.co.nz . The Ballina Motel will acknowledge receipt of the email and the changes requested.
Cancellations
All cancellations must be made by the person who made the original reservation and be in writing. Cancellations may be emailed to info@ballinamotel.co.nz The Ballina Motel will acknowledge receipt of the email and the cancellation request.
Cancellation of individual bookings must be notified no later than 72 hours (3 days) prior to mid-day on the expected date of arrival.
All cancellations less than 72 hours (3 days) prior to mid-day on the expected date of arrival will be charged for the accommodation booked, unless the Ballina Motel is able to replace the booking.
In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.
Cancellation of Group bookings must be notified no later than 30 days prior to the expected date of arrival.
All cancellations less than 30 days prior to the expected date of arrival will be charged for the accommodation booked unless we are able to replace the booking.
Bookings made and cancelled will incur a $25.00 administration fee.
No show – fail to arrive
As the Ballina Motel has a contract with you and holds your booking in good faith pending your arrival, if you fail to arrive for your booking, you will be charged the full cost of the accommodation booked.
Early departure
Early departure than the reserved date may not result in a refund, unless the Ballina Motel is able to replace the booking.
In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.
Internet usage and copyright
The Ballina Motel provides free internet access (200mb) to enable its customers to access email accounts and to search for information via the internet.
Under New Zealand Copyright Law the rights holders (owners) of movies, TV shows, and music can now send fines of up to $15,000 to the Ballina Motel if their copyrights are infringed. To access the Ballina Motel's internet system a unique access code is provided to each person. If you infringe any rights holders copyright, and the Ballina Motel is fined, those fines will be passed onto you.
Damages
Damage to motel property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition will be charged to the registered guest at replacement cost or market rates, plus a charge for any resultant loss of income if applicable.
Room condition
If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of motel property (including Manchester), any unhygienic uncleanliness, soiling, excessive mess or odor in the kitchen, which causes excessive and unwarranted cleaning time by Ballina Motel staff, the Ballina Motel reserves the right to charge for the cost of extra cleaning, repairs or replacements required to restore our guest rooms or property to its normal condition.
Smoking
The Ballina Motel is a smoke free complex. Smoking is not permitted/allowed in any of the Ballina Motel's rooms. Smoking facilities are provided outside each guest room. Please smoke away from open windows, doors and other guests.
If you do smoke inside our rooms, the Ballina Motel reserves the right to charge such costs and any resulting loss of income to the registered guest. "Resulting loss of income" could be the following guests refusing to stay in that booked room.
Visitors
Guests' visitors are welcome. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. The Ballina Motel asks that you consider and respect other guests and its neighbours by keeping noise levels to a minimum.
All visitors not booked into the motel are expected to leave the premises quietly before 10.00pm.
The Ballina Motel does not allow large, noisy gatherings or parties in its guest rooms. Excessive noise, disturbing other guests, may result in you being requested to vacate the Ballina Motel.
All deliberate or reckless acts that result in damage to the Ballina Motel property, that require specialist cleaning or repair will be charged to the registered guest.
Pets
With the exception of guide dogs, we do not allow pets in our guest rooms.
Concerns or complaints
Should you experience any difficulties with your accommodation, please contact either our Reception staff or the manager during your stay to register your concern. Every effort will be made to rectify the situation and make your stay as comfortable and enjoyable as possible.
